Short answer

Appoint the new agent in writing and update the Korean terms of every game without delay. The cleanest approach is to coordinate both on one effective date. The October 2025 guide recommends notifying GRAC without delay, and the re-designation form's notes treat the change as a report you must file. Do not end the old appointment until the new one starts.

Before you give notice

Article 31-2 requires a working line to your agent. If you end the old contract before the new agent is signed and your terms are updated, you have no designated agent in between. Check:

  • The new agent has a Korean address or place of business and can do the work.
  • It has accepted in writing and given you its legal name, representative, business address, Korean phone, email, and registration number.
  • You have checked your current contract’s notice, termination, handover, confidentiality, and unpaid-fee terms.
  • You can update the Korean terms of every game you offer in Korea on the same date.
  • Every open government request or labeling matter has an owner during the handover.

From 21 April 2027, the appointment must be kept without interruption and arbitrary changes are prohibited. The details are left to a decree that has not been published. If your change takes effect on or after that date, check the rules first. See what changes.

Seven steps

  1. Take stock

    Gather the current appointment, contract, Korean terms and URLs, the original GRAC submission, and any open requests. Note which entity appointed the agent and which games list it.

  2. Choose the new agent

    Use the questions below.

  3. Set one effective date

    End the old appointment when the new one starts. Agree who handles messages received before, on, and after that date, and how the old agent hands over pending files.

  4. Update every Korean terms page without delay

    Replace the agent’s legal name, representative, Korean address, phone, and email. Changing only the email is not enough. Save dated screenshots.

  5. Complete the Certificate of Re-Designation

    Use the form attached to the October 2025 guide. It asks for the same fields as the original certificate, plus the reason for the change. Sign or seal it.

  6. Notify GRAC

    The October 2025 guide recommends notifying GRAC without delay at gracagent@grac.or.kr with the certificate, updated terms, and any other proof. The re-designation form's notes say you must update the terms and file a report on the change. Tell your support and compliance teams, and the old agent, where new messages go.

  7. Check the cutover

    Test the new phone and email, check every game’s terms, remove the old agent’s access, and file the sent email, attachments, delivery record, and live URLs.

The form warns that failure to designate an agent despite meeting the statutory criteria can result in an administrative fine. Filing the form is not an approval of the appointment.

Questions to ask a new agent

  • Who answers the published Korean number, during which hours, and how are urgent notices escalated?
  • Which duties and games does the fee cover? What is excluded?
  • Do you translate incoming requests and our replies, or only forward them?
  • How do you track deadlines, and how fast must we respond?
  • Which records do you keep, for how long, and how are they returned when we leave?
  • Can you meet the April 2027 rules on training, supervision, continuity, and agent selection?

Sources

  1. Ministry final announcement and English guide, 14 October 2025Includes the re-designation form.
  2. Enforcement Decree, Article 18-3The three tests.
  3. Act No. 22085Effective 21 April 2027.